STORE POLICY
Customer Care
Customer Care
At Dual-Ride, we’re passionate about providing motorcyclists with innovative, high-quality products and outstanding customer service. Our team is here to support you with product information, installation assistance, and any questions you may have along the way. We strive to make every interaction smooth and straightforward, from browsing our products to post-purchase support.
How We Can Help
Our customer care team is available to assist with:
- Product Information: Learn more about the Dual-Ride mount, compatibility, installation, and custom features.
- Order Inquiries: Track your order or request assistance with shipping and handling.
- Installation Support: We’re here to guide you through the installation process to ensure your Dual-Ride mount fits perfectly.
Get in Touch
Have questions or need assistance? Here’s how to reach us:
- Email: dualride24@gmail.com – We typically respond within 24 hours on business days.
- Phone: 817-372-4577 – Call or text us for immediate assistance Monday through Friday, 9 am to 5 pm CST.
Our Commitment to Quality
Dual-Ride products are crafted with precision and undergo rigorous quality checks to ensure reliability. Each mount comes with a 1-year limited warranty, covering any manufacturing defects, so you can shop with confidence. Our goal is to provide riders with a high level of confidence in our products and unmatched customer support.
Your satisfaction is our top priority—ride with Dual-Ride and experience customer care that’s with you every mile of the journey!
Privacy & Safety
Privacy and Safety Policy
At Dual-Ride, your privacy is important to us. We are committed to protecting your personal information and will only use it to process orders, improve our services, and communicate with you. We do not share or sell your information to third parties, and all transactions are securely processed to safeguard your data.
We prioritize a safe and secure shopping experience. Our website employs advanced security measures to protect your information, ensuring your personal and payment data remain confidential. If you have questions about our privacy practices, please reach out—we’re here to help!